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EXCHANGE & RETURN POLICY

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At Into The Deep, we want you to be completely satisfied with your purchase. We accept returns and exchanges under the following conditions:

  • Items must be in new condition, unworn, unaltered, and free of damage.

  • Requests for a return or exchange must be initiated within 14 days from the date you receive your order.

  • Customers must include the reason for return, their name, address, email, and daytime phone number with their return package.

  • Special order items, final sale items, and customized products are non-returnable and non-exchangeable.

  • Items that have been modified, washed, or damaged after receipt will not be accepted.

To start a return or exchange, please contact our customer service at info@intothedeepusa.com for further instructions. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

 

 

PRIVACY & SAFETY POLICY

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At Into The Deep, your privacy is of utmost importance to us.

Data Collection & Storage

Our website is hosted on the Wix.com platform, which provides the online infrastructure for our store. Your data may be stored through Wix.com’s secure servers and databases, protected by industry-standard firewalls.

For payment transactions, we use PCI-DSS compliant payment gateways provided by Wix.com. These adhere to the highest security standards set by Visa, MasterCard, American Express, and Discover to ensure the safe handling of credit card information.

How We Use Your Information

We may contact you for the following reasons:

  • To manage your account and process transactions.

  • To provide customer support and address any inquiries or disputes.

  • To send company updates, promotions, and surveys (with your consent).

  • To enforce our User Agreement and comply with applicable laws.

We may communicate with you via email, phone, text messages, or postal mail based on your provided contact details.

Policy Updates

We reserve the right to modify this Privacy Policy at any time. Updates will take effect immediately upon posting on our website. If significant changes are made, we will notify you here to ensure you remain informed about how your data is collected and used.

Accessing or Deleting Your Information

If you would like to access, correct, update, or delete any personal information we have about you, please contact us at info@intothedeepusa.com For further details, please review our Terms & Conditions page or reach out to our support team.

 

CUSTOMER CARE

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At Into The Deep, we take great pride in both our products and the experience we provide to our customers.

If you have any questions, suggestions, or concerns, feel free to reach out to us via:

We value your support and we are here to assist you!

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