Refund Policy

At Into The Deep, we take pride in the quality of our products and the integrity of our brand. If you are not completely satisfied with your purchase, we’re here to help within the terms outlined below.

1. Returns Eligibility

We accept returns for most items within 14 days of the delivery date, provided that:

• The item is unused, unwashed, and in its original condition

• All original tags, labels, and packaging are intact

• The item is not marked as final sale or non-returnable

To initiate a return, please contact us at intothedeepusa@gmail.com with your order number and reason for return.

2. Non-Returnable Items
The following items are not eligible for return or refund:

• Final sale items or promotional/discounted items

• Gift cards

• Worn, washed, or damaged items

• Items returned beyond the 14-day window

3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to your original payment method within 5–10 business days

• Original shipping charges are non-refundable

• You will receive an email confirmation once the refund has been issued

4. Exchanges
We currently do not offer direct exchanges. If you need a different size or style, please return the item for a refund and place a new order.

5. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or in error. We recommend using a trackable shipping service, as we are not responsible for items lost in return transit.

6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us at [Insert Email] within 3 days of delivery with photos and order details. We will make it right.

Questions? Reach out to our support team at:

Email: intothedeepusa@gmail.com
Instagram DM: @intothedeep.us