Shipping Policy

Thank you for shopping with Into The Deep USA (ITD USA). We are committed to delivering your order with care, efficiency, and transparency. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Processing Time
 

• Orders are typically processed within 2–4 business days (excluding weekends and holidays).

• During high-volume periods (product drops, holidays), processing times may be extended by a few days.

• You will receive a confirmation email with tracking information once your order has shipped.
   

2. Shipping Rates & Delivery Estimates
 

• Shipping rates are calculated at checkout based on your location and order weight.

• Standard delivery times (after processing):

  • U.S. Domestic: 3–7 business days

  • International: 7–21 business days (varies by country and customs clearance)

Please note that estimated delivery windows are provided by carriers and may be affected by external factors such as weather, customs delays, or carrier disruptions.

3. Shipping Carriers
We currently partner with trusted carriers such as:

• USPS

• UPS

• DHL (for international orders)

Tracking information will be provided once your order is shipped.
 
4. Shipping Address Responsibility
Please ensure your shipping address is correct at checkout. We are not responsible for:

• Delays due to incorrect or incomplete addresses

• Lost or stolen packages marked as “Delivered” by the carrier
   

If you notice an error in your shipping address, contact us immediately at [Insert Email]. We will do our best to adjust it if your order hasn’t shipped yet.

5. Pre-Orders and Special Drops
If you purchase a pre-order or limited-edition drop, please refer to the product page for specific shipping timelines. These items may require longer fulfillment periods.

6. Order Issues or Delays
If your tracking hasn’t updated in several days or your order is delayed, please reach out to us at [Insert Email] with your order number. We’ll help investigate and assist as needed.

For any shipping-related inquiries, contact our support team:
Email: intothedeepus@gmail.com
Instagram DM: @intothedeep.us